0330 314 1399

Privacy Policy

This privacy policy explains how CNG Switch collects, uses, stores and protects information when you use our website, request business energy support, submit an enquiry, upload documents or communicate with our team.

We are a UK business energy broker and adviser. We help businesses review energy contracts, understand renewal options and receive support with business energy matters.

Who we are

CNG Switch is a trading style of CNG Switch Ltd.

CNG Switch provides business energy support and brokerage services to UK businesses.

Address:
1 Cardale Park
Beckwith Head Road
Harrogate
HG3 1RY

Email: support@cngswitch.co.uk
Phone: 0330 314 1399

Information we may collect

Depending on how you use our website, we may collect:

  • Your name and job role, if provided
  • Business name
  • Business address or supply address
  • Email address and telephone number
  • Business energy supplier details
  • Contract end dates, renewal information and usage information
  • Uploaded energy bills, meter details, MPAN/MPRN numbers, account numbers and related supply information
  • Information included in messages you send to us
  • Basic technical information such as browser type, device type and pages visited, where this is collected by website systems

Please avoid uploading documents that contain unnecessary personal, financial or sensitive information that is not relevant to your business energy enquiry.

How we collect information

We may collect information when you:

  • Submit an energy review form
  • Request a callback
  • Upload an energy bill or supporting document
  • Email or telephone us
  • Use links on our website, including links to a customer portal
  • Communicate with our team during an enquiry or contract review

How CNG Switch uses business and contact information

We use your information to:

  • Respond to your enquiry
  • Review your business energy contract, usage and renewal position
  • Contact you about your enquiry or requested callback
  • Prepare relevant business energy options or advice
  • Manage ongoing customer support
  • Keep internal records of enquiries, leads and customer communications
  • Improve our website, forms and customer service process
  • Comply with legal, regulatory, accounting and business record obligations

Lawful basis for processing

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Legitimate interests – to respond to business enquiries, provide requested business energy support, manage customer relationships, keep appropriate business records and follow up with relevant B2B contacts.
  • Consent – where you actively submit information, upload documents, request contact from us or agree to receive certain communications.
  • Contract or pre-contract steps – where processing is necessary to provide services you have requested or to take steps before entering into a business energy arrangement.
  • Legal obligation – where we need to keep records or disclose information to comply with applicable law.

Where we rely on legitimate interests, we balance our business need to respond to enquiries and provide services against your privacy rights.

Uploaded bills and documents

If you upload an energy bill or document, we will use it only for purposes connected with your enquiry, energy review, contract assessment or customer support.

Energy bills may contain business addresses, supply numbers, meter details, account numbers, usage data and contact information. We will handle these documents carefully and restrict access to authorised team members who need the information for business energy support.

Formspree and website forms

Our website uses Formspree to process form submissions. When you submit a form, the information you provide may be securely transmitted through Formspree and then delivered to our business email systems.

We use Formspree to help manage website enquiries efficiently. We do not use Formspree to sell your data.

Email and Microsoft services

Enquiries and documents may be received, stored or managed through our business email and office systems, including Microsoft services where applicable. Access is restricted to authorised personnel who need the information to respond to enquiries, manage customer relationships or provide business energy support.

Utility Click customer portal

Our website may link to a Utility Click customer portal or other third-party client portal. The portal is separate from the main CNG Switch website. If you use the portal, your information may also be processed under the portal provider’s own privacy and security terms.

We recommend reviewing the relevant portal privacy information when using third-party systems.

Marketing, follow-up calls and TPS/CTPS

We may contact business contacts about enquiries, requested callbacks, contract reviews or relevant business energy matters.

For live marketing calls, we aim to follow applicable PECR rules, including respecting objections and checking relevant preference services such as the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) where required.

You can ask us not to contact you for marketing purposes at any time by contacting us using the details on this page.

Sharing your information

We do not sell your personal information.

We may share information where necessary with:

  • Energy suppliers, where required to support your enquiry or contract process
  • Metering, data or industry service providers where relevant to your business energy matter
  • Form handling providers such as Formspree
  • Email, IT, hosting and office system providers
  • Professional advisers, regulators or legal authorities where required

We only share information where there is a genuine business, legal or service-related reason to do so.

How we store and protect your information

CNG Switch takes appropriate technical and organisational measures to help protect business and contact information from unauthorised access, misuse, loss or disclosure.

This includes restricting access to authorised personnel, using reputable service providers, keeping website security settings under review and avoiding unnecessary storage of personal information on the public website.

How long we keep your information

We keep information only for as long as reasonably necessary for the purpose it was collected.

  • General enquiries may be kept for up to 24 months after the last meaningful contact.
  • Customer records may be kept for the duration of the customer relationship and for a reasonable period afterwards for business, accounting, dispute and compliance purposes.
  • Uploaded bills and documents may be kept while we assess your enquiry or provide services, and may be deleted sooner where they are no longer needed.
  • Suppression records may be kept where necessary to make sure we do not contact someone who has opted out or objected.

In some cases, we may need to keep information for longer where required for legal, tax, accounting, regulatory or dispute purposes.

Your rights

You may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete information in certain circumstances
  • Object to certain processing, including direct marketing
  • Ask us to restrict processing in certain circumstances
  • Request a copy of information in a portable format where applicable
  • Withdraw consent where we rely on consent

To exercise your rights, contact us at support@cngswitch.co.uk.

Cookies

This website uses cookies and similar technologies to help the website function correctly, improve performance and understand how visitors use the site.

We may use both essential and non-essential cookies. Essential cookies are required for core website functionality and security. Non-essential cookies may include analytics, advertising, live chat and behavioural tracking technologies.

Depending on the services active at any given time, this website may use:

  • Google Analytics
  • Meta / Facebook Pixel
  • Microsoft Clarity
  • Hotjar
  • Live chat systems
  • Advertising and remarketing technologies

Non-essential cookies and tracking technologies will only be activated where required consent has been provided through our cookie controls.

You can manage cookie preferences through our cookie banner when visiting the website.

For more information, please see our Cookie Policy.

Website security and data protection

Our website is a static website with no customer login area on the main site. This reduces certain security risks. We also use security controls such as content security settings and limited third-party integrations.

No website or email system can be guaranteed to be completely secure. Please do not submit information through our website that is not relevant to your business energy enquiry.

Links to other websites

Our website may contain links to third-party websites, portals or services. We are not responsible for the privacy practices or content of those third-party websites. You should review their privacy information before submitting data to them.

Complaints

If you have a concern about how we handle your information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Last updated: 7 May 2026