Terms and Conditions
These terms and conditions explain how you may use the CNG Switch website and interact with our adviser-led business energy support services.
About us
CNG Switch is a trading style of CNG Switch Ltd.
CNG Switch provides business energy brokerage and adviser-led support services to UK businesses.
Address:
1 Cardale Park
Beckwith Head Road
Harrogate
HG3 1RY
Email: support@cngswitch.co.uk
Phone: 0330 314 1399
Use of this website
By using this website, you agree to use it only for lawful purposes and in a way that does not damage the website, interfere with its operation or infringe the rights of others.
You must not misuse our forms, upload harmful files, submit false information, attempt to gain unauthorised access to any system or use this website for spam, fraud or unlawful activity.
Business energy brokerage and support services
CNG Switch is an adviser-led business energy broker. We are not an energy supplier, network operator or price comparison website.
We may help businesses review existing energy arrangements, understand renewal options, compare available supplier offers, submit contract requests and manage related business energy support.
No guaranteed savings
CNG Switch aims to help businesses make informed commercial energy decisions, but we do not guarantee savings, supplier acceptance, tariff availability or suitability of any particular contract for every business.
>Energy prices, supplier availability, contract terms and credit requirements can change. Any options discussed with you will depend on the information available at the time.
Information on this website
The information on this website is provided for general business guidance only. It does not constitute legal, financial, tax, accounting or formal procurement advice.
You should make your own commercial decision before entering into any energy contract and should read all supplier terms carefully.
Accuracy of information you provide
You are responsible for making sure that any information, documents, bills or contact details you provide to us are accurate, complete and up to date.
We may rely on the information you provide when reviewing energy options or supporting your enquiry. Incorrect or incomplete information may affect the accuracy of any review, quote, renewal discussion or supplier submission.
Bill uploads and documents
If you upload an energy bill or supporting document, you confirm that you have permission to share it with us for the purpose of reviewing or supporting your business energy enquiry.
You should not upload documents containing unnecessary personal, financial or sensitive information that is not relevant to your business energy matter.
No obligation from website forms
Submitting a form, requesting a callback or uploading a bill does not create an obligation for you to proceed with any service or contract.
A binding energy contract is only formed where the relevant supplier, customer and any required parties complete the necessary contract process.
Supplier contracts and third-party terms
Energy contracts are normally entered into between the customer and the relevant energy supplier. Supplier contracts, terms, prices, credit checks, commission arrangements, payment terms and cancellation rules may vary.
We are not responsible for the acts, omissions, pricing decisions, credit decisions, contract terms, service levels or systems of third-party suppliers or providers.
Broker fees and commission
Where applicable, CNG Switch may receive commission, fees or other remuneration connected with energy contracts or services arranged through us.
We aim to handle fee and commission information transparently and in line with applicable supplier, industry and regulatory expectations. If you have questions about how we may be paid in relation to your contract, please contact us.
Third-party services and portal links
This website may link to third-party websites, customer portals or services, including a Utility Click customer portal. These services are separate from the main CNG Switch website and may be subject to their own terms, privacy policies and security controls.
We are not responsible for the content, availability, security or operation of third-party websites or portals.
Website availability
We aim to keep this website available and working correctly, but we do not guarantee that it will always be uninterrupted, error-free or available at any particular time.
Website information and availability
While we aim to keep website information accurate and up to date, we do not guarantee that all content, pricing references, supplier information or industry guidance will always be current
Business energy markets can change quickly and information on this website should not be relied upon as the sole basis for commercial decisions.
Intellectual property
All content on this website, including text, branding, layout, graphics and logos, is owned by or licensed to CNG Switch unless stated otherwise.
You must not copy, reproduce, distribute, modify or commercially exploit website content without our prior written permission.
Limitation of liability
Nothing in these terms limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, CNG Switch will not be liable for any indirect, consequential or business losses arising from use of this website, reliance on website content, website unavailability, third-party services or information submitted through the website.
Privacy and data protection
Our handling of personal information is explained in our Privacy Policy.
Changes to these terms
We may update these terms from time to time. Any changes will be posted on this page.
Last updated: 7 May 2026